Last updated: October 2026.
1. Print-on-demand merch
Every merch item is printed to order, just for you. Because each piece is made after you buy it, we can't accept change-of-mind returns — we can't restock something that was custom-made.
But if your item arrives defective, misprinted, the wrong item, or damaged in shipping, we'll make it right: we'll reprint it or refund you. Report the problem within 30 days of delivery with a photo of the issue, and we'll sort it out.
2. Size exchanges
Ordered the wrong size? Contact us within 30 days of delivery. Size exchanges are handled case by case — since items are printed to order, we'll work with you on the best fix, which may be a discounted reprint rather than a straight swap.
3. DJ service deposits
The 50% booking deposit is refundable if you cancel more than 30 days before your event. Within 30 days of the event, the deposit is non-refundable — by then we've turned down other work for your date. If we have to cancel for any reason, you get a full refund of everything you've paid, no questions asked.
4. Web design deposits
Web design deposits are non-refundable once work has started. If you cancel before work begins, your deposit is refunded in full.
5. Digital products
Downloadable digital products can be refunded within 14 days of purchase, provided the files haven't been substantially used.
6. How to request a refund
Email hersky.ott@gmail.com with your order or booking details and a description of the issue (plus a photo for merch problems). We aim to respond within 5 business days. Approved refunds go back to your original payment method.
7. Your Ontario rights
Nothing in this policy overrides your rights under Ontario's Consumer Protection Act, 2002 — including your right to cancel certain agreements and receive refunds where the law requires it.
8. Contact
Jake Hersky, HERSKY, Ottawa, Ontario, Canada — hersky.ott@gmail.com.